Ask for Help
Tell us what is happening and we will get you moving again.
Send us a message
The more detail you give us, the faster we can fix it. We normally reply within one working day.
Or contact the office
Call
01543 398801
Monday to Friday, 7:30am – 5:00pm
Office
Unit 1, Venture Park,
Maybrook Road,
Walsall, WS8 7BA
Common questions
I have not received my login details
Your account is set up by Alliance, not by you. Speak to your site manager first — if they cannot help, send us a message and we will get them to you.
I have forgotten my password
Use the forgotten your password link on the sign-in page. You will get an email with a reset link.
Do I have to finish it in one go?
No. Your progress saves as you go, so you can stop whenever you need to and carry on later from any device.
Where is my certificate?
It appears on your My Learning page as soon as you complete the module. If it is not there, tell us.
How long does the induction take?
Around 30 minutes for most people. There is no time limit and no penalty for taking longer.